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Booking and cancellation policy

Payment methods


You can pay with the most common payment cards, Mobile Pay, invoice and cash.

Making a reservation

You can make an appointment from the appointment service or by phone 044 727 2172. You will receive a booking confirmation by e-mail.

When booking, you must provide complete and correct contact information, which contains at least  name, address and email address. Please note that the time booked is always binding.

The person who made the reservation is responsible for the reservation even if they have made a reservation for another person.

You will receive a confirmation of the booking in your email. Save the confirmation, as you may need it to cancel or change the time of the booking, for example.

If you arrive late, you will be charged the full price of the service.  

Modification and cancellation of a reservation

The reservation can be changed and canceled free of charge up to 24 hours before the start of the appointment. Changes and cancellations made less than 24 hours before the start of the booking are free of charge only when done for health reasons.

Cancellation and change of the reservation 24 hours before the start of the appointment, can be made from the appointment service, by phone or text message 044 727 2172 and by e-mail

Cancellations and changes made less than 24 hours before the start of the appointment can only be made by phone and text message 044 727 1727.

Please note that I do not accept cancellations via social media.

The right to charge the full price of the service is met if

  • the appointment has been canceled / postponed later than 24 hours before the start of the appointment

  • the appointment has not been canceled and the customer will not arrive at the scheduled time

Settlement of Disputes

In the event of a dispute over this agreement, the customer has the right to contact consumer advice. Contact information for consumer advice and instructions for resolving disputes can be found at  Consumer Advice - Finnish Competition and Consumer Authority (

Disputes arising from this agreement may also be referred by the customer to the Consumer Disputes Board  For the buyer - the Consumer Disputes Board

The customer may bring an action against Healness in disputes arising out of this agreement in the district court of Healness's domicile or in the district court of the place in Finland in whose jurisdiction the customer's domicile is located. If the customer is not domiciled in Finland, disputes will be handled in the district court of Healness's domicile.  

The Consumer Advice and Consumer Disputes Board provide free assistance in resolving disputes. Healness therefore does not reimburse any costs incurred in the proceedings.

Privacy Statement 1.12.2021  

It is important for Healness that you can book and buy our services with confidence. For the communication of our services as well as our appointment services and possible payment service, we store personal information about you. In this privacy statement, we explain in more detail how we handle information.



Hannele Rantanen - Healness, Hallituskatu 7 C, 3rd floor, 45150 Kouvola


Purpose of the processing of personal data

The data will be processed for the following processing purposes:

* for the implementation of services and the documentation of maintenance records

* for marketing, information and reminder purposes 

* for invoicing and collection

* handling feedback, formal inquiries and incidents

* to develop, analyze and compile statistics on one's own activities


Categories of personal data to be processed

Personal data processed

* Basic information

* Appointment information 

* Possible billing information

* Information on feedback, formal inquiries and incidents


Basis of treatment

Personal data is processed based on a service agreement. In addition, the processing of personal data is based on a legitimate interest or the consent of the data subject in certain situations.    


Data retention period

The retention period for customer data is generally 12 months from the last customer visit.

Processing and disclosure of personal data

Authorities: We may disclose your personal information as required by the competent authorities, based on applicable law.


Consent: We may disclose your information to third parties if you have given your consent.


Collection and Legal Claims: We may disclose your personal information to third parties if necessary to enforce the Agreement, to recover claims, to investigate possible violations, or to make, file or defend a legal claim.


Sources of information

As a rule, the personal data processed is collected from the customer himself. If the client is a minor, information can be obtained from guardians.


Rights of the data subject

The data subject has the right to access personal data and the right to request the rectification, deletion and transfer of personal data. The data subject may restrict and object to the processing of personal data.

If the data subject considers that the processing of personal data concerning him or her has violated data protection law, he or she has the right to lodge a complaint with the supervisory authority.


Protection of personal data

Healness uses appropriate physical, technical, and administrative safeguards to protect information from misuse. Such means include control and filtering of network traffic, use of encryption technologies, secure equipment facilities.


We are constantly developing our services and may change this privacy statement. Changes may also be based on changes in legislation. We recommend that you read the contents of this privacy statement regularly.



You can contact Healness for any information regarding this document. You can find more detailed contact information on our website and / or Facebook page.

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